Lovense app Stuck on connecting

Got a lovense lush and it used to connect fine but now it connects to bluetooth but gets stuck on a connecting loop in the app. Any assistance would be great

If the issue is with the Lovense app, you’re probably best contacting Lovense support.

I have the same issue, for me it stopped connecting 2 updates ago, even if it worked fine even with Android 10 beta before the official release. I tried giving them feedback in google play, they sent me to their support page, where they tried teaching me about giving the app permissions. :confused:
I’ve sent another mail explaining how it’s not about that, and all the stuff I tried to make it work. I’ll come back here with their answer.